Creating a winning customer experience is a journey

In today’s world it is imperative that we continuously recalibrate. Susan Spaulding, principal of Recalibrate Strategies and Q-FI Solutions guest blogger, provides practical ways to embed recalibrating into your culture and uncover new possibilities.

In order to differentiate yourself in today’s marketplace, it’s extremely important to create a customer experience that is relevant and establishes a strong connection with your target market.

It’s not just about good customer service and serving basic needs; it’s about creating a great customer experience that they'll get excited about and that connects them with your brand.

That's what will prompt customers to give you great reviews and refer you to more people that will also become raving fans.

To create an outstanding customer experience you need to keep in mind the entire consumer journey-pre-purchase, purchase and post purchase.

First, during pre-purchase, that's the "get to know you" stage, you want to make sure to create and maintain an authentic brand-building trust.

In order to create a compelling message, make sure that you understand your customer so that you can speak directly to what they need, what they value and what they want to experience.

Next, during purchase, that's the buy stage, you want to continue to differentiate your brand from others and exceed expectations.

There are many ways to differentiate your brand including product innovation, where the person can buy or the added value offered.

It is not over just because a purchase was made, the post purchase experience is where the rubber meets the road and when you can create advocates who will become frequent customers and who will readily refer others to your brand.

When you deliver on what you promised time after time, you create a community that continues to grow in numbers and have a deep emotional connection with your brand now and in the future.

Recalibrate Strategies, led by founder Susan Spaulding, is ready to partner with you to offer a full complement of tools, insights and ideas to help your organization recalibrate and accelerate your growth. Recalibrate Strategies help companies grow their business. We apply proven marketing systems to recalibrate their business and their brands by collaboratively creating a success blueprint. We facilitate a process that harnesses insights, generates new ideas and provides a strategic roadmap. Our founder and lead consultant has 30+ years of experience as a CEO, entrepreneur and marketing expert with exceptional leadership and facilitation skills.

Susan Spaulding, Recalibrate Strategies
Telephone: 1-816-560-5416